Thank you for choosing Irsienne. We want every experience with us to feel effortless and reassuring, which is why we offer a 30-day return policy for your peace of mind.
To qualify for a return, your item must be in the same condition as when you received it — unworn or unused, with tags attached, and in its original packaging. Please include your receipt or proof of purchase. When you are ready to begin, simply email us at hello@irsienne.com, and our team will be delighted to provide you with a return label and guidance.
Once your return is accepted, you’ll receive clear instructions along with a prepaid shipping label to ensure your package reaches us safely. We kindly ask that you contact us before sending anything back so we can make the process as seamless as possible.
There are no restocking fees for returns or exchanges. Please note that we are unable to accept returns on sale items, gift cards, custom products, perishable goods, or personal care items. Our team is always here to assist you if you have any questions regarding your specific purchase.
If you happen to receive an item that is defective, damaged, or incorrect, please reach out to us right away so we can make it right with care and urgency.
For our customers in the European Union, you have the right to cancel or return your order within 14 days without needing to provide a reason.
The same eligibility requirements apply: your item must be unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.
Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be issued back to your original payment method within 10 business days. Should you have any concerns along the way, please do not hesitate to contact us at hello@irsienne.com
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At Irsienne, we value your trust and are committed to ensuring your experience is nothing short of elegant and reassuring.
